PosterFZ6
Junior Member
Few days before August of 2013 ended, I negotiated a good price on a leftover 2012 Suzuki V-Strom Adventure model. This model comes standard with the aluminum panniers, touring windshield, crashbars etc.
Everything was great but I was informed that they didn't have the matching cases for the bike. They had an extra set for the DL1000 model, which obviously wouldn't fit on the DL650.
I was told that's not a big deal and that they will order it from Suzuki and I will have it withing a week.
Two weeks later I get a call that the cases arrived and I can come and picke them up. Great!
Once I came to pick them up, I was informed that they have the cases but not the actual mounting hardware that is needed to install them on the bike. In this case the mounting hardware was just 8 bolts that are screwed to the luggage racks ( which were already installed on the bike).
I am a little pissed but i take the panniers and I was told that the mounting bolts will come within 2 weeks.
Well today is Nov.1st (two months later) and I still don't have the bolts.
I have visited the dealership a few times and inquired about them. It's always the same game. They blame their Suzuki rep. "What can I do? It's not my fault, they should be here anytime now...." blah blah blah.
Everytime they promised to call me to let me know on the progress or lack of it. Nope! I had to drive 15 miles from my house just to come and see if they had the part or not.
Today I come by again to see if they have the part. Nope. Same story. It's out of their hands etc...
So i told them, give me $40 and I will order the bolts from twisted throttle and have them here within 4 days.
-Bob "Ohh no that's not how we do things"
-me- " Well, I should have everything installed the minuted I signed the dotted line on the loan and not wait two months"
- Bob " Ohh give me a second"
After few minutes Bob finds the part that I need. Unfortunately the story doesn't end there. Upon inspection, Bob, gave me the wrong part.
At this point I have had it enough with Motorcycle Mall dealership. I am not going to waste my time dealing with incompetent people. My time is more valuable.
So here's what I am going to do. I have already ordered the part that I needed from twistedthrottle.com. It costs about $40. The part that Bob gave me retails for $90. I will sell it to recuperate my costs.
I will never deal with Motorcycle Mall ever again.
sincerely,
PosterFZ6
Disgruntled ex-customer
PS- I will make sure to post this review on every motorcycle forum I am a member off. Congrats!
Everything was great but I was informed that they didn't have the matching cases for the bike. They had an extra set for the DL1000 model, which obviously wouldn't fit on the DL650.
I was told that's not a big deal and that they will order it from Suzuki and I will have it withing a week.
Two weeks later I get a call that the cases arrived and I can come and picke them up. Great!
Once I came to pick them up, I was informed that they have the cases but not the actual mounting hardware that is needed to install them on the bike. In this case the mounting hardware was just 8 bolts that are screwed to the luggage racks ( which were already installed on the bike).
I am a little pissed but i take the panniers and I was told that the mounting bolts will come within 2 weeks.
Well today is Nov.1st (two months later) and I still don't have the bolts.
I have visited the dealership a few times and inquired about them. It's always the same game. They blame their Suzuki rep. "What can I do? It's not my fault, they should be here anytime now...." blah blah blah.
Everytime they promised to call me to let me know on the progress or lack of it. Nope! I had to drive 15 miles from my house just to come and see if they had the part or not.
Today I come by again to see if they have the part. Nope. Same story. It's out of their hands etc...
So i told them, give me $40 and I will order the bolts from twisted throttle and have them here within 4 days.
-Bob "Ohh no that's not how we do things"
-me- " Well, I should have everything installed the minuted I signed the dotted line on the loan and not wait two months"
- Bob " Ohh give me a second"
After few minutes Bob finds the part that I need. Unfortunately the story doesn't end there. Upon inspection, Bob, gave me the wrong part.
At this point I have had it enough with Motorcycle Mall dealership. I am not going to waste my time dealing with incompetent people. My time is more valuable.
So here's what I am going to do. I have already ordered the part that I needed from twistedthrottle.com. It costs about $40. The part that Bob gave me retails for $90. I will sell it to recuperate my costs.
I will never deal with Motorcycle Mall ever again.
sincerely,
PosterFZ6
Disgruntled ex-customer
PS- I will make sure to post this review on every motorcycle forum I am a member off. Congrats!