I've ordered nearly all my stuff for various rigs via Newegg and never had a problem until now. Last weekend, I ordered a new (Retail boxed) BFG GTX 260 video card with 896 MB RAM on it. I had already bought Far Cry II and discovered my current card couldn't play this game with great video.
I was away for the week but came home yesterday and the box was waiting. There is a rebate on it along with some freebies if you register your card online. So, without removing the shrink wrap, I logged into BFG and registered with the UPC and serial on the box. After doing so, I opened the box and discovered this problem:
The static bag had 4 seals stacked on it, thus is was opened THREE times and sealed a FOURTH time! I opened the bag only to discover the card had a DIFFERENT serial number on it than the box stated!
I picked up the phone and called Newegg customer support. Max was VERY helpful and surprisingly, didn't quibble at all about this, didn't ask a lot of questions (leading me to believe, "Is this common practice there?"). Instead, he immediately issued an RMA for this one, e-mailed me a free UPS return shipping label and I purchased a new card, once again, that they will have to me by Tuesday with free shipping.
I can say that Newegg customer service is excellent! However, the shipping department leaves me wondering.....
Has anyone else had this experience with Newegg?
On topic now... Far Cry II isn't anything spectacular at this point. I know the graphics can be better but with regards to game play and AI, the game is predictable and has a narrow focus on objectives. Too much time is spent traveling in the maps and not completing missions. Having to find rough diamonds all the time to buy medicine for your Malaria is a real bother. I hope the game gets better but I'm going to wait for the new card and hope I get one that HASN'T been used!
I was away for the week but came home yesterday and the box was waiting. There is a rebate on it along with some freebies if you register your card online. So, without removing the shrink wrap, I logged into BFG and registered with the UPC and serial on the box. After doing so, I opened the box and discovered this problem:
The static bag had 4 seals stacked on it, thus is was opened THREE times and sealed a FOURTH time! I opened the bag only to discover the card had a DIFFERENT serial number on it than the box stated!
I picked up the phone and called Newegg customer support. Max was VERY helpful and surprisingly, didn't quibble at all about this, didn't ask a lot of questions (leading me to believe, "Is this common practice there?"). Instead, he immediately issued an RMA for this one, e-mailed me a free UPS return shipping label and I purchased a new card, once again, that they will have to me by Tuesday with free shipping.
I can say that Newegg customer service is excellent! However, the shipping department leaves me wondering.....
Has anyone else had this experience with Newegg?
On topic now... Far Cry II isn't anything spectacular at this point. I know the graphics can be better but with regards to game play and AI, the game is predictable and has a narrow focus on objectives. Too much time is spent traveling in the maps and not completing missions. Having to find rough diamonds all the time to buy medicine for your Malaria is a real bother. I hope the game gets better but I'm going to wait for the new card and hope I get one that HASN'T been used!