Last month I decided to pull the trigger on Rev'it Ignition 2 Jacket and Gear 2 Pants (yes, getting my tax refund might have something to do with it). I ordered it from Motoin.de which had very reasonable prices. I've done a bit of googling, and while there aren't too many people who ordered from them, most of the opinions were positive to neutral.
My amex was charged immediately when I placed the order and I got an email confirmation that said that items were available immediately and if there were any issues I would be contacted. That was on March 25th.
Few weeks pass by and nothing. I understand that to ship things cheaply from Germany to here, they are not paying premium, so I can wait. Few days ago, I send them an email asking for status and to see if they have any kind of tracking information. Nada.
So yesterday, I sent them another email, being slightly more persistent inquiring about the status of the order (did it even ship?), and mentioned that if I don't hear from them, I may consider contacting my card to dispute the charge.
Today I get an email:
"thanks for your mail.
We are sorry but because of a mistake the order was closed and the payment refunded.
Viele Grüße / Best regards,"
I checked my amex, it was refunded immediately before I received the email.
So, what do we have? No communication in terms of status updates, no "sorry, there was a mistake" - only after I reached out to them twice and mentioned filing a dispute with the credit card did they actually bother to reply to me.
1 out of 5 in my book - at least they refunded me.
My amex was charged immediately when I placed the order and I got an email confirmation that said that items were available immediately and if there were any issues I would be contacted. That was on March 25th.
Few weeks pass by and nothing. I understand that to ship things cheaply from Germany to here, they are not paying premium, so I can wait. Few days ago, I send them an email asking for status and to see if they have any kind of tracking information. Nada.
So yesterday, I sent them another email, being slightly more persistent inquiring about the status of the order (did it even ship?), and mentioned that if I don't hear from them, I may consider contacting my card to dispute the charge.
Today I get an email:
"thanks for your mail.
We are sorry but because of a mistake the order was closed and the payment refunded.
Viele Grüße / Best regards,"
I checked my amex, it was refunded immediately before I received the email.
So, what do we have? No communication in terms of status updates, no "sorry, there was a mistake" - only after I reached out to them twice and mentioned filing a dispute with the credit card did they actually bother to reply to me.
1 out of 5 in my book - at least they refunded me.