counter

Hi Guys, Im having a bitch of a job removing my front axel. Can you confirm its counter clockwise to undo. Cheers, Nelly

I bought the bike like a year ago and the previous owner had it set to max hardness like 7 marked, the bike bumps hard when run over the street reflector. I used the provided hook from the bike's accessories to turned the shock's collar ring counter clock wise.... isn't that simple or do I...