Getaway
Member
I've been following the issues people have been having with customer service from Top Saddlery. Because of their problems, I won't be ordering a seat from them, even though they have the one I want.
In the same vein, I am having problems with Ron Ayers. I ordered parts over a week ago assuming they would be here within a week. Other parts I've ordered came in about 3 days. It wasn't until they didn't show up that found out they usually require 7-10 days. If I knew that up front, I wouldn't have wasted my time and money. Since I live in NC ( less than 2 hours from them), I had to pay extra (sales tax).
I have tried repeatedly for the past two business days to get in touch with Ron Ayers. They don't answer the phone and the system is set up to force you to interact to stay connected. They don't return phone calls, nor do they repond to emails.
I can understand that it may take more time than I anticipated, but I cannot tolerate the fact that a company, that I spent what I consider to be a large amount of money with, can't deign themselves to give me a little common courtesy. Let alone the minimum amount of customer service.
And while a may understand why it takes longer, why wasn't it stated when I ordered the parts. And why can't they send you an email verifying your purchase? The collect your email for some reason.
In the same vein, I am having problems with Ron Ayers. I ordered parts over a week ago assuming they would be here within a week. Other parts I've ordered came in about 3 days. It wasn't until they didn't show up that found out they usually require 7-10 days. If I knew that up front, I wouldn't have wasted my time and money. Since I live in NC ( less than 2 hours from them), I had to pay extra (sales tax).
I have tried repeatedly for the past two business days to get in touch with Ron Ayers. They don't answer the phone and the system is set up to force you to interact to stay connected. They don't return phone calls, nor do they repond to emails.
I can understand that it may take more time than I anticipated, but I cannot tolerate the fact that a company, that I spent what I consider to be a large amount of money with, can't deign themselves to give me a little common courtesy. Let alone the minimum amount of customer service.
And while a may understand why it takes longer, why wasn't it stated when I ordered the parts. And why can't they send you an email verifying your purchase? The collect your email for some reason.