Mancolt
Junior Member
Well, after posting that last comment I decided I should give them a call. I should have done this earlier. They answered the phone promptly, and explained what was going on. I guess they had a problem with the projectors that came from overseas so they had to wait for a new shipment. He just got the stuff in yesterday and is compiling the kit today and told me he would ship mine out today. I don't think anyone else who ordered will be too far behind. It seems like my timing just was incredibly unlucky and it resulted in me having a longer than normal wait time.
For whatever reason, their email customer service is sub-par. Takes a while to respond and don't email when their automatic email response says they will. However, I do understand why they probably weren't in a hurry to talk to me. While I would have preferred to just know what was going on, I'm guessing they didn't want to call/email me until they had some good news.
I would recommend calling them several days after you place an online order if you haven't received any shipping information. Avoid email. I prefer email over the phone, but sometimes it's more helpful if you can actually speak with someone in real time.
That's my sportbikelites.com update. I will try to update this when they come in.
Shame too...this weekend is supposed to be crappy and I might have been able to install them
For whatever reason, their email customer service is sub-par. Takes a while to respond and don't email when their automatic email response says they will. However, I do understand why they probably weren't in a hurry to talk to me. While I would have preferred to just know what was going on, I'm guessing they didn't want to call/email me until they had some good news.
I would recommend calling them several days after you place an online order if you haven't received any shipping information. Avoid email. I prefer email over the phone, but sometimes it's more helpful if you can actually speak with someone in real time.
That's my sportbikelites.com update. I will try to update this when they come in.
Shame too...this weekend is supposed to be crappy and I might have been able to install them